Privacy Policy

• Account & Order Information: name, email, shipping details, and order history.
• Payment Information: processed by our payment provider (e.g., Stripe). We do not store full card numbers.
• Uploaded Photos: images you upload to generate colouring pages/books.
• Device & Usage Data: IP address, browser type, device identifiers, pages viewed, and interactions necessary to operate and secure the site.
• Communications: support messages, email preferences, and feedback.

• Provide, personalize, and improve the Services (e.g., generate your colouring book and fulfill your order).
• Process payments and prevent fraud.
• Communicate with you about orders, updates, and support.
• Maintain security, debug, and perform analytics to enhance user experience.
• Comply with legal obligations and enforce our Terms.

We do not sell or rent your personal information.

We use first-party cookies only to enhance your experience, for example to:

• Keep you signed in and maintain session state.
• Remember preferences (e.g., cart contents, locale).
• Measure basic on-site performance and troubleshoot issues.

You can control cookies via your browser settings. Blocking essential cookies may impact site functionality.

• Payment processors to handle transactions (e.g., Stripe).
• Printing and shipping partners to produce and deliver your order.
• Service providers that host, store, and support our Services under contracts requiring appropriate safeguards.
• Legal and safety purposes (e.g., to comply with law, respond to lawful requests, or protect rights, property, or safety).

We use reasonable technical and organizational measures to protect your information. No system is 100% secure, and we cannot guarantee absolute security.

We retain account, order, and communications data for as long as needed to provide the Services, comply with legal obligations (including taxation and accounting), resolve disputes, and enforce agreements.

Depending on your location, you may have rights to access, correct, or delete your personal information, object to or restrict certain processing, and request data portability.

To exercise rights, email us at support@kolowin.com. We may ask for information to verify your identity.

Your information may be processed in countries outside your own. Where required, we implement appropriate safeguards for such transfers.

Our Services are intended for use by adults and parents/guardians. We do not knowingly collect personal information from children under 13 (or the equivalent age of consent in your region). If you believe a child provided us personal information, contact us to request deletion.

Your browser may offer a “Do Not Track” signal. Because there is no common standard, we do not respond to DNT at this time.

Where applicable, we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. You can contact us to access or correct your personal information or to make a privacy complaint. We will respond within a reasonable time.

We may update this Policy from time to time. We will post the updated version with a new “Effective date.” Please review it periodically.